Find answers to common questions about our products, ordering, shipping, and more.
Our standard minimum order quantity is 100 units per product. For bulk and OEM orders, the minimum is typically 1,000+ units. Minimum quantities may vary depending on the product type and customization requirements. Please contact our sales team for specifics regarding your order.
Yes, we offer comprehensive custom branding and private label services. This includes logo printing, embroidery, custom labels, custom packaging, and full private label manufacturing. We can work with your brand guidelines to create products that match your exact specifications. Contact us with your requirements for a detailed quote.
We offer three shipping options: Standard Shipping (10-15 business days), Express Shipping (5-7 business days), and Freight/Sea Shipping (20-30 business days, ideal for bulk orders of 2,000+ units). For full details, please visit our Shipping & Delivery Policy page.
We ship to over 20 countries worldwide, including Malaysia, Indonesia, Singapore, Thailand, United Arab Emirates, Saudi Arabia, Oman, Qatar, Pakistan, and many more across Asia, the Middle East, Europe, and Africa. If your country is not listed, please reach out to us and we will do our best to accommodate your order.
Yes, we provide product samples so you can evaluate quality before placing a bulk order. Sample orders are available for most of our products. Shipping costs for samples may apply depending on your location. Contact our sales team to request samples and discuss availability.
We accept bank transfer (TT), PayPal, and other payment methods as agreed upon with our sales team. For B2B clients, we can arrange invoice and payment terms on a case-by-case basis. Full payment is required before shipping for standard orders. Contact us to discuss the best payment option for your needs.
Production time for custom and OEM orders typically ranges from 2 to 4 weeks, depending on the order quantity, product complexity, and level of customization required. After production is complete, shipping time is additional. We will provide a detailed timeline when you place your order so you can plan accordingly.
Yes, our products can be manufactured to meet internationally recognized safety and quality standards, including ANSI (American National Standards Institute), EN (European Norms), and other regional standards as required. We work closely with our clients to ensure products meet the specific certifications and compliance requirements for their market.
Yes, we offer volume-based pricing for bulk orders. The larger your order, the better the unit price. Discounts are available across all product categories including safety wear, medical wear, and sportswear. Request a quote for your specific quantity requirements and we will provide competitive bulk pricing.
Once your order has been shipped, a tracking number will be sent to your email address. You can use this tracking number to monitor your shipment directly through the carrier's website. If you have any questions about your shipment status, please contact us via email at movo.globalenterprise@gmail.com or on WhatsApp.